Wondershare Website Privacy Policy

Last updated: April 18, 2025

Wondershare is committed to protecting and respecting your privacy. By this Privacy Policy (the “Policy”), we describe how we might collect, store, use, and/or share (“process”) your personal data when visit and use services (“Services”) through our website (http://www.wondershare.com/).

Other products and services provided by us may operate under their own privacy policy tailored to its specific features and data processing practices. Please review their own privacy policies until their privacy practices are integrated with this Policy. Additional privacy-related information for certain Services can be found below:

AI-empowered Video Creativity which includes:

UniConverter, an AI video converter and enhancer, available at our website (http://videoconverter.wondershare.com/), UniConverter application (including iOS, Android, Windows, Mac) and other software, features or content provided by us
Filmora, an AI video creating and editing tool, available at our website (http://filmora.wondershare.com/), Filmora application (including iOS, Android, Windows, Mac) and other software, features or content provided by us
Democreator, an AI-powered screen recorder and editor, available at our website (http://democreator.wondershare.com/), Democreator application (including iOS, Android, Windows, Mac) and other software, features or content provided by us
Virbo, an AI avatar generator, available at our website (http://virbo.wondershare.com/), Virbo application (including iOS, Android, Windows, Mac) and other software, features or content provided by us

AI-empowered Image Creativity which includes:

our website at http://edrawmax.wondershare.com/ and http://edrawmind.wondershare.com/
EdrawMax application (including iOS, Android, Windows, Mac), EdrawMind application (including iOS, Android, Windows, Mac), and other software, features or content provided by us

PDF Solutions which includes:

our website at http://pdf.wondershare.com/, http://www.hipdf.com/ and its subpages,
PDF Element application, PDF Reader application (including iOS, Android, Windows, Mac) and other software, features or content provided by us
PDFelement Cloud

Data management which includes:

our website at http://recoverit.wondershare.com/, http://repairit.wondershare.com/, http://drfone.wondershare.com/ and http://mobiletrans.wondershare.com/
Recoverit application (including Windows, Mac), Reparit application (including Windows, Mac), Dr.Fone application (including iOS, Android, Windows, Mac), MobileTrans application(including iOS, Android, Windows, Mac) and other software, features or content provided by us

In addition, some of our products and services may process your biometric data. Please refer to the Biometric Data Privacy Policy for detailed information.

Summary of this Policy

What data do we collect about you? When you visit, use, or navigate our Services, we may process your personal data depending on how you interact with us and the Services, the choices you make, and the features you use. We may also collect information from third parties, such as when you use third party accounts to log-in. For more information, please refer to 1. Personal Data We Collect.

Do we process any sensitive personal data? We do not process sensitive personal data. For more information, please refer to 1. Personal Data We Collect.

We use cookies and other technologies to track the use of our Services. To learn about opportunities to choose not to allow cookies, click here.

How do we process your personal data? We process your personal data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your personal data for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information at 2. How We Use Your Data and the Legal Bases for These Uses.

In what situations and with which parties do we share personal data? We may share your personal data in specific situations and with specific third parties (e.g., technology services and business support). We may also be required to disclose certain personal data about you in response to any legal procedures or requests from regulatory authorities, for audit purposes, in the event of mergers, acquisitions, sale of assets, or transfer of services, and in other circumstances specified under 4. How We Share Your Personal Data.

How do we transfer your data globally? Due to the international operation of our business, your personal data may be accessed from and transferred to jurisdictions outside of where you are located. In the event of a cross-border transfer of personal data, we take appropriate measures to provide an adequate level of protection for your personal data. For more information, please refer to 6. International Transfers of Personal Data.

How do we keep your personal data safe? We have organizational and technical processes and procedures in place to protect your personal data. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

How do we protect minors? We do not knowingly collect personally identifiable information data directed at children under 16.

What are your rights regarding the processing of your personal data? Depending on where you are, you may have certain rights with respect to your personal data. For more information, please refer to 8. Your Privacy Rights. In particular, if you are a California resident, certain state data privacy legislations may entitle you to additional rights as detailed under 9. Additional U.S. State Disclosures.

Changes to this Policy and Contact Us. We recommend that you regularly check the latest version of this Policy through our Services. If you have any questions or comments regarding this Policy and/or other privacy practices, want to exercise any rights you may have, please contact us by privacy@wondershare.com.

Table of Contents

1. Personal Data We Collect

2. How We Use Your Data and the Legal Bases for These Uses

3. Cookies and Other Tracking Technologies

4. How We Share Your Personal Data

5. Data Security and Retention Process

6. International Transfers of Personal Data

7. Children

8. Your Privacy Rights

9. Additional U.S. State Disclosures

10. Third Party Services

11. Update To This Policy

12. Contact Us

1. Personal Data We Collect

Depending on the relevant circumstances and applicable local laws and requirements, we will collect some or all the data listed below to enable us to provide our Services to you. To the extent applicable, such information may include:

1.1. Personal data that you provide to us

(1) Account Information. When you create an account, we will collect information including your email address. We automatically generate a unique, unified Wondershare ID for you, ensuring a consistent and streamlined user experience. Such Wondershare ID extends across multiple services, please review the individual privacy policies associated with each service.

(2) Feedback Information. This includes your feedback on complaints and communications with our customer service. We are dedicated to offering efficient response, ensuring that your issues are promptly resolved. If you refuse to provide the feedback Information, it will not affect your use of our Services.

(3) Payment Information: In order to provide the Services you purchased to you, we will collect information including your email address, billing address, your business affiliation (company or organization name)，type of Services you purchase，amount you pay to complete your order, Subscription ID and Subscription-related URLs (such as purchase confirmation page URL, subscription cancelation URL).

(4) -Other Data you voluntarily provide to us.

1.2. Personal data that we automatically collect or generate about you

(1) Usage data relating to your use of the Services, which reveals your preferences, interests, or manner of use of the Services and the times of use, including your click, browsing, and editing activity. We would collect your usage data via cookies and similar technologies. For more information, please refer to Section 3 of this Policy.

(2) Device and network data that may be associated with your device or browser, including device identification information (such as IMEI, Android ID, and OAID), network connectivity status, device ID, model, and IP address.

1.3. Personal Data provided to us by third parties

(1) Account Information. If you choose to register or log in through social media or other third-party services (such as Google, Apple and Facebook), we will collect the corresponding account information based on your authorization. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture.

(2) Payment Information. We utilize third-party payment services (such as Google Pay and Apple Pay) to process transactions. The payment details such as credit card information you provide during the purchase process will be collected by these services. For the completion of the transactions, we may collect some information related to your payment, such as payment status, payment account ID and other information provided by third-parties.

1.4. Prohibited data

To better protect your privacy, we do NOT process the following information otherwise specified in the individual privacy policies:
(i) personal health data (e.g. medical records or an individual’s health care claim information); (ii) government-issued ID numbers (e.g. driver’s license numbers, Social Security Numbers); (iii) personal financial data or financial account numbers; (iv) personal data of children under 16; (v) genetic and biometric data such as your facial image.

2. How We Use Your Data and the Legal Bases for These Uses

2.1. Legal Bases in General

We will only use your personal data when the applicable laws allow us to. Our legal bases for collecting and using the personal data described in this Policy depends on the personal data we collect and the specific context in which we collect the information:

We need to perform a contract with you;
You have given us consent to do so;
In specific jurisdictions, processing your personal data is in our legitimate interests, including
-providing, maintaining and marketing our Services;

-detecting, preventing and enforcing violations of our Terms of Use including misuse of Services, fraud, abuse, and other trust and safety protocols; and

-protecting our legal rights and the rights of others.
If legitimate interest is not an available legal base in a particular jurisdiction, we will engage in the processing activities described above on a legal base that is available in that particular jurisdiction;
We need to comply with our legal obligations under the applicable laws.

2.2. Purposes and Legal Bases for Processing

The purposes for which we process personal data, subject to applicable laws, and the legal base on which we perform such processing, are as follows:

Purpose	Type of Personal Data	Legal Bases
To provide you with functions related to user account management, such as account registration, account deletion, account login, and modification of account information	Account Information	Contract
To provide and facilitate the Services with you	Account Information Feedback Information Usage data	Contract
To facilitate the membership subscription and process your payment request	Account Information Payment Information Contract	Contract
To communicate with you for non-marketing purposes including by sending you Services-related notice, push notifications, and other messages.	Account Information Device and network data	Contract
To send you marketing communications, where you have signed up to receive them.	Account Information Device and network data	Consent
To identify the abnormal status, ensure the stability and security of our Services, and to meet governmental and institutional policy obligations.	Account Information Usage data Device and network data	Legitimate interests & Legal obligations
To investigate and resolve security issues, and to enforce our Terms of Use	Account Information Usage data Device and network data	Device and network data Legitimate interests & Contract
To analyze your use of, and any other interaction or interest in our Services, and to improve our Services (not used for AI model training)	Usage data Device and network data	Legitimate interests
To respond to your inquiries, comments, feedback or questions	Account Information Feedback Information Usage data Device and network data	Contract & Legitimate interests

3. Cookies and Other Tracking Technologies

Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring your Cookie Preferences at the bottom of our Website . Note that if you disable cookies entirely, our Services may not function properly.

We and our third-party partners, such as analytics and advertising partners, may collect information about you via cookies. The information collected may include information such as unique identifies, system information, IP address, web browser, device type, your system preferences, and the web pages that you visit, and where you have clicked.

3.1 Types of Cookies

We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. We or our third-party partners may place the cookies under one of the following purposes:

Function cookies: these cookies are essential for the core functionality of the site and related services. Without them, the site cannot function properly, so they cannot be disabled.
Marketing cookies: these cookies allow us and our partners to deliver ads that are more relevant to your interests for marketing purposes. Without them, you will still see ads, but they may not be as tailored to your preferences.
Measurement cookies: these cookies are used to analyze site usage, helping us measure and improve site performance. Without these cookies, we wouldn't be able to understand which content is most valued or track how often unique visitors return, making it difficult to enhance the information we provide to you.

We will only share your personal data for lawful, legitimate, necessary, specific, and explicit purposes, and we will only share the personal data required to provide the Services. We require our partners and services providers, through agreements, to retain your personal data only for the necessary period and to implement adequate security measures to protect data security.

4.1. Affiliates and corporate partners

We disclose the categories of personal data described above in Section 1 between and among our affiliates and related entities, for legitimate business purposes and the operation of the Services, in accordance with applicable laws.

4.2. Services providers

We may share any personal data listed in Section 1 with our Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:

Hosting and technology vendors. For instance, we use Amazon Web Services to power the infrastructure for our Services.
Support and customer service vendors. We may use Zendesk or other third-party providers to provide you with customer support services.
Payment processors. We use qualified payment processors such as Apple and Google. Please check their terms of service and privacy policy for information on their use and storage of your personal data, as applicable.

4.3. Law enforcement agencies, public authorities or other judicial bodies and organizations

We disclose personal data if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

comply with a legal obligation, process or request;
enforce our terms, policies, and standards, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by applicable laws (including exchanging information with other companies and organizations for the purposes of fraud protection).

4.4. Change of corporate ownership

5. If we are involved in a merger, acquisition, bankruptcy, reorganization, partnership, asset sale or other transaction, we may disclose your personal data as part of that transaction. Should one of these events occur, we will make reasonable efforts to notify you before your personal data becomes subject to different privacy and security policies and practices. Data Security and Retention Process

5.1. How we secure your personal data

We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized processing, in accordance with applicable laws.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal data by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. If you have any concerns that your account or personal data has been put at risk, for example if someone could have found out your password, please contact us by using the contact details provided in the Section “Contact Us”.

While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you according to the applicable laws.

5.2. How do we retain your personal data

We adhere to retention policies for the personal data we collect to ensure that it is not retained longer than necessary for the intended purpose. If you deactivate your account, delete personal data, or the retention period is expired, we will delete or anonymize your personal data, except in the following cases:

Compliance with legal requirements regarding data retention according to the applicable laws.
Extension of the period for financial, audit, dispute resolution, or other legitimate purposes.

When assessing how long your personal data is retained, we consider criteria such as: (i) the nature of the personal data and the activities involved; (ii) when and for how long you use the Services; and (iii) our legitimate interests and our legal obligations.

6. International Transfers of Personal Data

We use global cloud services to process and back up your Personal Data. Currently, we use the data centers that are in Singapore, the United States and EU. Based on where you are, we will store your Personal Data in the nearest data center. For example, if you are within the European Economic Area, your Personal Data will be processed and stored on the server in EU; if you are located in the U.S., your Personal Data will be processed and stored within the U.S. We also rely on service providers around the globe to support our operations. Consequently, your personal data may be accessed by our affiliates or transferred to third-party service providers and business partners in various locations, to fulfill the purposes set forth in this Policy.

In the event of an international transfer of personal data, when required by applicable laws, we will provide an adequate level of protection for your personal data using various means, including implementing Standard Contractual Clauses or data transfer agreements that comply with applicable laws between our affiliates and third parties or any other lawful approach that permits the lawful transfer of personal data from those countries.

Please find below the relevant information on transfer across national borders:

- Wondershare may transfer your payment information to payment processing companies outside the EU to process transactions;

- Wondershare may use third party cookies and tracking tools (such as AdWords, Bing, bugsplat, Criteo, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora) to track the information on how Users use the Sites and products, such Sites usage data and product usage data may be sent to and stored in third party servers located outside the EU. Such third-party cookies and tracking tools may send the tracking data or analysis report to Wondershare for our above-mentioned purpose. Most of the third-party cookies and tracking tools process your Personal Data anonymously;

- Wondershare may transfer your email address and other necessary information such as your name to email delivery service providers outside the EU to deliver promotion emails to you;

- Wondershare may store the Personal Data on the servers leased from server service providers;

- Wondershare may transfer your relevant Personal Data to marketing platforms and service providers outside the EU to complete relevant service;

- Wondershare may transfer your relevant Personal Data to fraud monitoring and prevention providers outside the EU to complete relevant service.

You can obtain more details of the protection given to your personal data when it is transferred outside of your country by contacting us as referred to in the Section 13 below.

7. Children

Our Services are not intended for children under the age of 16. We do not knowingly solicit data from or market to children under 16 years of age. If you do not meet applicable age requirements, please do not use our Services

If we learn that personal data from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 16, please contact us.

8. Your Privacy Rights

Subject to applicable law and depending on where you reside, you may have some rights regarding your personal data, as described below. If you have any other requests relating to the access of your personal data, please contact us using the contact details listed in the Section “Contact Us”.

8.1. Data Access

You may have the right to know what personal data we process about you, including the categories of personal data, the business or commercial purposes for collection, the categories of third parties to whom we disclose it and other information according to the applicable law.

You may have the right to access and obtain a copy of your personal data in accordance with the applicable laws. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.

8.2. Data Correction

You may have the right to request that we correct inaccurate personal data that we retain about you, subject to certain exceptions.

8.3. Data Deletion

You have the right to delete your account and erase your personal data. Upon deleting your account, all your personal data will be deleted. Additionally, you may also request deletion of the personal data you provide by contacting us. If some of your personal data cannot be deleted, we will inform you of the reasons for not taking action.

Please note that we reserve the right to retain some of your personal data where there are valid grounds for us to do so under applicable laws.

8.4. Withdrawal of Consent

Where we process your personal data on the basis of your consent, you may withdraw your consent by contacting us. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

8.5. Objection to the Processing

Subject to applicable laws, you may object to the processing of your personal data based on our legitimate interests where there are grounds relating to your particular situation by contacting us. Please note that we may have an overriding legitimate interest to keep processing your personal data, but we will let you know where this is the case.

8.6. Restriction to the Processing

If you would like to restrict our processing of your personal data, you may contact us. You have the right to restrict the processing of your data where one of the following applies:

the processing is unlawful and you oppose the erasure of relevant personal data;
for the purpose of establishment, exercise or defense of legal claims, you request us to retain your personal data that we were supposed to delete;
your objection regarding the accuracy of your personal data is pending our verification;
your request to object to the processing of your personal data is pending our verification.

8.7. Lodge a complaint with your local data protection authority

Subject to applicable data protection laws, you may have the right to submit your complaint to the local data protection authority where you reside if you consider that the processing of your personal data infringes any applicable data protection laws.

8.8. Other Rights

Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal data. If you would like to contact us to exercise one or more of these rights, to ask a question about these rights or any other provision of this Policy or about our processing of your personal data, or to file a complaint about how we process your personal data, you may use the contact details provided in Section “Contact Us” below.

When submitting a right request, please specify the scope and basis of your request and provide us with the necessary information to verify your identity. We may contact you to confirm your identity in order to handle your request. We will respond to your request or complaint in due course under the applicable laws.

9. Additional U.S. State Disclosures

We collect personal data from and about you in the preceding 12 months as described in Section 1 above.

We disclose personal data with third parties for business purposes in the preceding 12 months as below:

Categories of personal data	Disclosed to which categories of third parties
Device and Network Data Usage Data	Growth analysis provider Advertising service provider
Payment Information	Payment processors
Account Information Feedback Information	Customer service vendor

To the extent provided for by local law and subject to applicable exceptions, you may have the following rights:

Opt-out of marketing communications. We provide marketing information through in-app notifications. If you do not wish to receive these notifications, you can disable them in your device settings.
Limit the Use of Sensitive Personal Data. You also have the right to request limitation of use and disclosure of your sensitive personal data, subject to certain exceptions. For sensitive personal data, please review the individual privacy policies associated with certain Services.
Do Not Sell or Share My Personal Data. As defined by relevant state laws, we “sell” or “share” your Device and Network Data and Usage Data for purposes of serving you advertisements based on your activity across other sites and services (“cross-context behavioral advertising” or “targeted advertising”). If you would like to opt out of the sale or sharing of your personal data, please navigating to “Do not sell or share my personal information” at the bottom of our website or contact us by details provided in Section “Contact Us” below.
Appeal. You may appeal our refusal to take action on a request by contacting us using the contact details provided in Section “Contact Us” below.
Direct Marketing. We do not disclose personal data to third parties for their direct marketing purposes.

10. Third Party Services

Our Services incorporate services and functions provided by third parties. When you choose to enable such third-party services, Wondershare may share your information with such third-party services, including your text, images and other information. Third-Party Services are not owned or controlled by Wondershare and may have their own policies and practices for its collection, use, and sharing of your personal information. Please check the permissions, privacy settings and privacy notices of these third-party services or contact the provider for any questions.

12. Update To This Policy

The Services and our business may change from time to time. We recommend checking this page to stay up to date with the latest changes. If there are any substantial changes to this Policy, depending on the nature of such changes, we will notify you in advance through pop-ups, push notifications, and other appropriate means.

13. Contact Us

For more information about your data subject rights, or how we process your personal data, please contact us by the information below.

Contact Person: Wondershare Privacy Team

Contact Details: privacy@wondershare.com

Biometric Data Privacy Policy

Wondershare is committed to protecting and respecting your privacy. By this Privacy Policy (the “Policy”), we describe how we might collect, store, use, and/or share (“process”) your biometric data when you access and use our services (“Services”) through the product provided by us, which includes websites, desktop and mobile applications, as well as tools driven by artificial intelligence.

We may also provide Services to our business customers. This Policy does not apply to biometric data we process on behalf of our business customers. We use biometric data we receive from our business customers solely on the instructions of our business customers, as governed by our agreements with those business customers. If you have concerns regarding biometric data we process on behalf of our business customers, please direct your concerns to that business customer.

1. What is Biometric Data

Biometric data is unique biological characteristics that identify you as defined by applicable state laws. These may include things like voiceprints and scans of your facial geometry. However, it does not include writing samples, written signatures, photographs, or physical descriptions such as height, weight, hair color, or eye color that are not processed and used to identify you.

2. Purposes for Collection of Biometric Data

In order to provide certain features of our Services to you, we may collect, generate, derive, store, and use your biometric data, which may include certain scans of facial geometry and voiceprints. For example, we may generate facial geometry from the photos or videos provided by you to create avatars. We will only use this biometric data for the purpose of providing the applicable features to you. You may find the detailed purposes relating to our Services as below:

Purpose	Description
To generate your voice model	We may process the audio recordings of your voice that you provide to us to create a voice model that will generate synthetic audio sounding like your voice
To identify different persons	We may process the audio recordings or other voice data that you provide to us to identify different speakers and help translate the speech
To create avatars	We may process the photos or videos that you provide to us to generate facial geometry to create avatars.

Before collecting, deriving or generating any biometric data from or regarding you, we will ask your express consent as required by applicable biometric data privacy laws.

3. Disclosure of Biometric Data

We may disclose your biometric data only as necessary to provide the Services to you.

We will not share your biometric data with any third party unless:

You direct us to do so;
We have obtain your prior consent;
To perform our obligations under applicable laws or regulations; or
The disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction

4. Retention of Biometric Data

We only keep biometric data until the initial purpose of collecting it is complete or within three years of your last interaction with us, whichever occurs first, unless we are legally required to keep it for a different period. After that, we permanently destroy it.